❓ Frequently Asked Questions

Find answers to the most common questions about shopping with SmartOfferHub. Still need help? Contact us at info@smartofferhub.com.

🛒 Ordering & Payment

How do I place an order?

1. Browse and add items to your cart

2. Click the cart icon to review your order

3. Proceed to checkout

4. Enter shipping info and select payment method

5. Confirm your order

6. Receive confirmation via email

What payment methods do you accept?

• Cards: Visa, Mastercard, American Express, Maestro

• Wallets: PayPal, Apple Pay, Google Pay

• Bank Transfers: SEPA & International

• Cash on Delivery (Domestic, €5 fee)

• Buy Now, Pay Later: Klarna, Afterpay, PayPal Pay in 4

Is it safe to pay online?
Absolutely. We use:

• 256-bit SSL encryption

• PCI DSS-compliant processors

• Secure payment gateways

• Advanced fraud detection systems

Can I modify my order after placing it?

• Before shipping: Email us immediately with your order number

• After shipping: Orders can’t be changed, but you may return eligible items

Why was my payment declined?
Possible reasons:

• Insufficient funds

• Incorrect card details

• Bank security blocks

• International restrictions
  Try another method or contact your bank.

🚚 Shipping & Delivery

How long does shipping take?

• Processing: 1–3 business days

• Domestic: 3–7 business days

• International: 7–21 business days

• Express: 1–3 business days (if available)

How can I track my order?
Once shipped, you’ll receive:

• Tracking number

• Carrier info

• Tracking link
  You can also track via your account dashboard.

Do you ship internationally?
Yes, we ship globally. Costs and delivery times vary by country. Import taxes/duties may apply.

What if I’m not home during delivery?
Carriers typically:

• Leave a notice

• Re-attempt up to 3 times

• Offer pickup options

• Allow rescheduling

My package says delivered, but I didn’t get it.

1. Check around your address

2. Ask neighbors/building staff

3. Contact the carrier

4. Still missing? Email us within 48 hours

🔁 Returns & Exchanges

Can I return items?
Yes, within 30 days of delivery. Items must be:

• Unused and undamaged

• In original packaging with tags

Who pays for return shipping?

• Our error (wrong/damaged): We pay

• Your choice (change of mind): You pay

• Cash on Delivery: Return fee deducted from refund

How long do refunds take?

• Processing: 5–7 business days after return received

• Bank transfer: 3–10 more business days

• Refund method: Same as original payment

Can I exchange an item?
We don’t offer direct exchanges. Return the item and place a new order.

📦 Products & Inventory

Are your product images accurate?
We aim for accuracy, but slight differences may occur due to screen settings and lighting.

Do you restock sold-out items?
Sometimes. Sign up for restock alerts or email info@smartofferhub.com.

Are your products authentic?
Yes, 100% genuine—sourced directly from manufacturers or official distributors.

Do you offer bulk discounts?
Yes, for large orders or business clients. Email us for a quote.

👤 Account & Technical

Do I need an account to order?
No, you can checkout as a guest. However, accounts offer:

• Easier order tracking

• Favorites & wishlist

• Exclusive offers

I forgot my password. Now what?

1. Go to login page

2. Click “Forgot Password”

3. Enter your email

4. Check inbox for reset instructions

How do I update my info?
Log in and visit Account Settings to update:

• Name & contact details

• Addresses

• Payment info

• Preferences

Why can’t I access the website?
Try the following:

• Clear browser cache & cookies

• Switch browsers

• Check your internet

• Disable ad blockers
  Still an issue? Contact us.

💬 Customer Service

How can I reach support?
📧 Email: info@smartofferhub.com
🕐 Business Hours: Mon–Fri, 9:00 AM – 6:00 PM (Italian Time)
We reply within 24–48 hours.

What info should I include when contacting you?

• Order number

• Description of issue

• Photos (if relevant)

• Your contact details

Do you offer phone support?
Currently, we offer email support only for faster, clearer service.

📃 Policies & Legal

Where is SmartOfferHub located?
📍 Warehouse: Prato, Italy
🕐 Hours: Mon–Fri, 9:00 AM – 6:00 PM
(No physical store – online only)

Are you GDPR compliant?
Yes, fully. See our [Privacy Policy] for full details.

💸 Promotions & Discounts

How do I use a promo code?

1. Add items to cart

2. Enter the code at checkout in “Discount Code” box

3. Click “Apply” to activate

Can I use more than one code?
Usually, no. Only one promo code is allowed per order unless stated otherwise.

Why isn’t my promo code working?
Check if the code:

• Is spelled correctly

• Hasn’t expired

• Meets purchase minimum

• Applies to cart items

• Is valid in your region

How do I sign up for offers?
Subscribe via our homepage or during checkout to get:

• Exclusive deals

• New product updates

• Sales alerts

Still have questions? We’re here to help.
📩 Contact us at info@smartofferhub.com